We stand behind our product and craftsmanship with a limited lifetime warranty against all manufacturing defects.
Our warranty covers almost everything except scratches, dents, or improper care. Worn o-rings and pollen picks do not qualify under warranty (Those replacement items are available in the accessories page). Limited edition products are warrantied as long as we have in stock. If not in stock, we reserve the right to replace with regular stock.
Caution: Careless storage of pollen pick can damage the screen and is not covered under warranty. Be sure pick is completely flat before threading grinder together.
To qualify for a warranty, a proof of purchase from an authorized dealer must be provided when contacting us. Please also include pictures of damaged product. You may e-mail us at [email protected]. Emails without pictures will be filtered. Only domestic shipping is covered.
Please note that due to counterfeit products in the marketplace, items purchased on Amazon, eBay, DH Gate, AliExpress, and other non-authorized sites do not qualify for warranty.